Hi there and welcome
If you click start, My Computer can you access the Floppy Disk at all?
ok, copy then the file to the computer from the Floppy Disk, then open it from the computer, not from the floppy disk and check if it then opens.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else let me know the results please
Yes you will still pay as it can be a fault with the floppy disk, something I cannot avoid. Its for the service to fix or confirm the issue your are paying for.
Which drive letter is the floppy disk shown as?
yes we can continue here this is not issue.
Put it in the windows xp computer
Then click start, run and type in
type in the black window
chkdsk :a /r
Then when it has completed try to copy the file
Let me know the results please
ok, use this command instead
chkdsk a: /f
say yes please
ok, has it finished?
ok it has finished, please now try to copy the file.
ok, it was not there to begin with. This is why it was showing 0 bytes (meaning empty) it was only the file name.
Windows tried to repair it, saw the file did not exist and restructured the disk
In these cases it is the disk that is usually faulty and I would avoid using it.
ok, reading what you said "When I put the floppy back into the 98 computer, it locks up that computer and the original document saved there says 0 bits."
But even 221 is not even a few letters it was not an actual file just the file name
But windows correct the structure on the disk which removed the file name and hence it dissapeared. There was no actual file which is why it could not be copied or opened. It was just a few bytes representing the file name
As I explained you pay for a service. If it was not this way then no one would have helped you in the first place. Why would I say up front it was the floppy? First I remove any corruption and then I can confirm this which I did, which you waited for me to do, before demanding not to pay for it.
No where did I or the site say 100 percent guarantee to fix or no charge.
But look, if your the person that does not pay for services recieved, then I am not going to argue with you about why this is not right.
If you don't want to pay then don't.
And its not now gone, as I explained it was not there in the first place, just the file name.