My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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So you have trouble only with Firefox browser or whole system is having trouble
That's a fake mail which you are not supposed to open. It may contain Virus or malware which might caused system to hang
Please share System CPU and Memory usage besides
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It seems you are offline, Please reply when you are back.
You may also share the Windows Version on computer
I shall share the troubleshooting steps after that.
If you are good to do things on computer then there are the process..
1: Disable all program being running from System Startup and reboot machine
2: Reset Firefox
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Didn't find you back. I am just checking to see if you are still waiting for answer..
If you want to cancel question, please let me know