How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask arsufi2002 Your Own Question

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 983
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now
A new question is answered every 9 seconds

My computer is frozen. It has the message about someone from

Customer Question

My computer is frozen. It has the message about someone from Nigeria has called you, which I can't open. I received it before and changed my password. I can't get back to firefox. the screen is stuck!
Pat**************
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Note: You may only use the rating button when issue get resolved...

If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked

Expert:  arsufi2002 replied 1 year ago.

So you have trouble only with Firefox browser or whole system is having trouble

Expert:  arsufi2002 replied 1 year ago.

That's a fake mail which you are not supposed to open. It may contain Virus or malware which might caused system to hang

Expert:  arsufi2002 replied 1 year ago.

Please share System CPU and Memory usage besides

Expert:  arsufi2002 replied 1 year ago.

waiting for reply

Expert:  arsufi2002 replied 1 year ago.

sir,

Are you getting my response

Expert:  arsufi2002 replied 1 year ago.

Hello

It seems you are offline, Please reply when you are back.

You may also share the Windows Version on computer

Thanks

Expert:  arsufi2002 replied 1 year ago.

I shall share the troubleshooting steps after that.

If you are good to do things on computer then there are the process..

1: Disable all program being running from System Startup and reboot machine

2: Reset Firefox

Waiting for your reply

Expert:  arsufi2002 replied 1 year ago.

Hi,

Didn't find you back. I am just checking to see if you are still waiting for answer..

If you want to cancel question, please let me know

Regards,

Fiyaz