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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34678
Experience:  Over 20 years of consulting to the IT industry
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My Sent mail does not go to the Sent folder, it just

Customer Question

My Sent mail does not go to the Sent folder, it just disappears
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which email program and version you are using?

Thank you

Customer: replied 1 year ago.
I m using Outlook Express
Expert:  Richard replied 1 year ago.

ok, it says here you are using Windows 7 so it would not be possible to use Outlook Express.

Do you mean outlook 2010? Or Outlook 2007?

Customer: replied 1 year ago.
It might be Windows 6
Expert:  Richard replied 1 year ago.

ok, that also does not exist

Can you look at the program and check it please?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
Is that $39 on top of the $35 I just paid?
Expert:  Richard replied 1 year ago.

yes, but it is optional else I really need to know please which email program you are using so I can tell you how to fix this.

The optional service is I connect to your phone and do this for you.

Customer: replied 1 year ago.
This is too expensive. Id like to have my $35 back
Expert:  Richard replied 1 year ago.

ok... but try to understand without knowing which email program you have, I cannot tell you how to fix this... You only needed to tell me this please.

but you can obtain a refund from my link below.

ww2.justanswer.com/help/how-can-i-request-refund

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