For Online Computer Support, Ask a Computer Technician
Hi there and welcome
Can you tell me please which email program and version you are using?
ok, it says here you are using Windows 7 so it would not be possible to use Outlook Express.
Do you mean outlook 2010? Or Outlook 2007?
ok, that also does not exist
Can you look at the program and check it please?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
yes, but it is optional else I really need to know please which email program you are using so I can tell you how to fix this.
The optional service is I connect to your phone and do this for you.
ok... but try to understand without knowing which email program you have, I cannot tell you how to fix this... You only needed to tell me this please.
but you can obtain a refund from my link below.