How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35353
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

About ten days ago I brought a new laptop, it did not come

Customer Question

About ten days ago I brought a new laptop, it did not come with Windows. I went to the Microsoft site and purchased Windows 8.1 for about $100 and I can't get the program to work. Am I missing something?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

What was the make and model of the Laptop?

Customer: replied 1 year ago.
It is a hp but I don't see any ident. info on the outside of the laptop.
Expert:  Richard replied 1 year ago.

ok, all HP computers come with windows else the computer would not do anything at all.

What is it your actually having the issue with? What are you trying to do that you cannot?

Thank you

Customer: replied 1 year ago.
I'm trying to access excel
Expert:  Richard replied 1 year ago.

ok, you need Microsoft Office not windows for this.

This you can purchase from my link below.

Windows is what runs your computer and this you already have. It is Office you require to open Excel documents and that you purchase from the link I gave you

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Related Computer Questions