Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
ICSPA Virus Locked Out of Android Tablet
Do you have a backup of you tablet data?
The steps which i will give you now will erase the data and the virus as well.
let me know if that is fine and we can run the removal steps.
you didnt answer my question ?
once we run the reset steps the tab will erase all your personal data and apps.
do you want me to give you the steps?
Turn on the tablet and follow the steps from the tab screen
1. From the home screen, tap your Apps icon, and go to Settings.
2 Select Backup and Reset on Android 2.3 Gingerbread and above.
3 Select Factory data reset.
steps from the physical button
Make sure that the device is fully powered down.
Find your device key combination, and press and hold it to boot your Android device in recovery mode
Combination 1 - Volume Up + Camera button.Combination 2 - Volume Down + Power button.Combination 3 - Volume Up + Power button.Combination 4 - Volume Up + Home + Power button.Combination 5 - Volume Down + Volume Up + Power button.Combination 6 - Home + Camera button.Combination 7 - Home + Power button
Release the buttons when the device is powered on.You will see the device booting into recovery mode.
Press the Volume Up and Volume Down keys to scroll up or down through menu options.
Select Wipe data/Factory reset with the volume keys.
Press the Power button to confirm your selection.
Continuing to use the volume buttons, Select Yes – erase all user data
Your device will now be reset to its factory default state.
"Menu/setting/Reset to factory defaults".
When in settings hit menu again. That has the reset option.
Try to enter a four digit pin at least five times. Each time you enter the wrong password, it will say, "Please try again".
On the fifth incorrect attempt the following warning will come up:
Again, this is an important warning since doing a Kindle Fire reset to factory defaults willcompletely wipe out all your data!
If you suddenly remember your password, you'll have to patiently (or not so patiently) wait until the "Wait" button finishes counting down and changes to the "Try Again" button.
If you're SURE that:
Then go ahead and tap "Reset".
Congratulations! You Kindle Fire has now been reset to factory defaults!
let me know how it goes.