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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4768
Experience:  B.Sc. Computer Science with Honors
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HOW DO I UNLOCK MY TABLET FROM ICSPA/

Customer Question

HOW DO I UNLOCK MY TABLET FROM ICSPA/
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

ICSPA Virus Locked Out of Android Tablet

Customer: replied 1 year ago.
WHATIS THE ANSWER TO MY PROBLEM/
Expert:  Michelle replied 1 year ago.

Do you have a backup of you tablet data?

The steps which i will give you now will erase the data and the virus as well.

let me know if that is fine and we can run the removal steps.

Customer: replied 1 year ago.
PREFR TO STAY ON LINE
Expert:  Michelle replied 1 year ago.

you didnt answer my question ?

once we run the reset steps the tab will erase all your personal data and apps.

do you want me to give you the steps?

Customer: replied 1 year ago.
I DO NOT HAVE A BACK UP. JUST GIVE ME THE STEPS.
Expert:  Michelle replied 1 year ago.

Turn on the tablet and follow the steps from the tab screen

1. From the home screen, tap your Apps icon, and go to Settings.

2 Select Backup and Reset on Android 2.3 Gingerbread and above.

3 Select Factory data reset.

steps from the physical button

Make sure that the device is fully powered down.

Find your device key combination, and press and hold it to boot your Android device in recovery mode

Combination 1 - Volume Up + Camera button.
Combination 2 - Volume Down + Power button.
Combination 3 - Volume Up + Power button.
Combination 4 - Volume Up + Home + Power button.
Combination 5 - Volume Down + Volume Up + Power button.
Combination 6 - Home + Camera button.
Combination 7 - Home + Power button

Release the buttons when the device is powered on.
You will see the device booting into recovery mode.

Press the Volume Up and Volume Down keys to scroll up or down through menu options.

Select Wipe data/Factory reset with the volume keys.

Press the Power button to confirm your selection.

Continuing to use the volume buttons, Select Yes – erase all user data

Press the Power button to confirm your selection.

Your device will now be reset to its factory default state.

Customer: replied 1 year ago.
i have a kindle 7srx. ? I :m not sure of those letters. When i hit the settings button the screen goes to the ICSPA screen.
The only App that seems to work is Facebook one.
Expert:  Michelle replied 1 year ago.

"Menu/setting/Reset to factory defaults".

When in settings hit menu again. That has the reset option.

Customer: replied 1 year ago.
I can not get to the settings menu
Expert:  Michelle replied 1 year ago.

Try to enter a four digit pin at least five times. Each time you enter the wrong password, it will say, "Please try again".

On the fifth incorrect attempt the following warning will come up:

Again, this is an important warning since doing a Kindle Fire reset to factory defaults willcompletely wipe out all your data!

If you suddenly remember your password, you'll have to patiently (or not so patiently) wait until the "Wait" button finishes counting down and changes to the "Try Again" button.

If you're SURE that:

  • you can't remember your password
  • you didn't write it down anywhere, and
  • no one else knows it to be able to remind you what it is

Then go ahead and tap "Reset".

Congratulations! You Kindle Fire has now been reset to factory defaults!

Expert:  Michelle replied 1 year ago.

let me know how it goes.