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Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
Let me know the make and model number of the computer or is it a cd/dvd player and not a computer drive.
Thank you for the detailed info i would like you to open device manager and let me know what is listed under dvd/cd drive.
in the device manager?
you must have opened my computer folder and not device manager.
Right click on the windows icon you will see device manger in the list left click to open it and then check.
still there is no cd/dvd in the list?
click on the arrow which says PC it will extract all hidden devices.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($18). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
dont know what?
can you take a screen shot and post it here "DEVICE MANAGER".
i will not charge you unit its fixed all you have to let me know do you want me to remotely fix it for you i can do it right now and you can watch while i fix no charge if not fixed.
i will not charge you in advance let me fix it first then you can pay me.
click here to run remote access
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How Remote Desktop Works
Connected and working on the issue now.
michelleclive: Himichelleclive: This is Michellemichelleclive: i am connected nowGuest: OK I can see youmichelleclive: give me a minutemichelleclive: i will take the mouse control now.Guest: okmichelleclive: sir you there?Guest: yesmichelleclive: i have checked the settings on your computer the physical drive is not being detected by the computer. You will have to shut down open the power and check the power cable and the serial ata cable which is connecting the drive to the motherboard.Guest: It was recognized by windows 7; I don't think anything is wrong. The drive opens and closesmichelleclive: i am not saying the drive is not connected . Windows is not detecting its physical presence however to get this fixed you will have to unplug and replug the serial ata cable which will be a red cable and the power cable too. Try to connect it to another serail ata port if any of the other if free or available.Guest: OK; but not tonightmichelleclive: After doing this go into the bios and let me know once you are back to windows the cd/dvd must be listed in the bios when you have the hdd listed
Guest: OK. Can I print this out somehowmichelleclive: sure you can do you want me to do it for youGuest: okmichelleclive: you may shut down the pc now and check the steps i requested.michelleclive: to get back to me all you have to do is check your email for justanswer and reply back.Guest: ok