How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cody Your Own Question

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 1267
Experience:  Systems Administrator
58973002
Type Your Computer Question Here...
Cody is online now
A new question is answered every 9 seconds

I HAVE AN ACER DESKTOP COMPUTER. I WAS INSTALLING THE FREE

Customer Question

I HAVE AN ACER DESKTOP COMPUTER. I WAS INSTALLING THE FREE VERSION OF WINDOWS 10 AND THEN IT BECAME MESSY. there IS AN ERROR CODE AND UPON RUNNING THE RECOVERY TOOLS, THERE WAS ANOTHER ERROR CODE THAT SAID THAT MY VISUAL HAS BEEN CORRUPTED. IS IT POSSIBLE TO DO SOMETHIN WITHOUT LOSING MY INFORMATUON.. I ALSO HAD TO PAY FOR MY RECOVERY TOOLS AND IT LOOKS LIKE THEY ARE ONLY GOOD FOR ONE TIME EVEN IF IT DIDN'T WORK. THAT'S MY QUESTIN.
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

To recover your files, we can burn a PE CD and boot from that to see what we can recover. Do you have a blank CD and another computer we can use to burn a CD?

Customer: replied 1 year ago.
I`m sorry I wasted your time. I can't afford this service. I will just default to factory settings. The computer is too corrupt. Thank you.
Expert:  Cody replied 1 year ago.

You will need to contact***@******.*** for a refund.