Hi, My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue. What is currently on the screen of the computer that you are having issues with?
Okay, Windows 10 has lots of similarities to Windows 7 including the Start menu and desktop icons. It is a combination of Windows 7 and Windows 8. I can get you a tutorial if you want to see if it is functioning properly.
Please let me know if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!