Hi, my name is ***** ***** I'll be assisting you today. Before we begin, it looks like you may have confused our service with that of another company. I want to make sure you understand that JustAnswer/Pearl is a pay-per-incident support site not affiliated with any other company or service. If you understand that and would like to continue please let me know. If you reached our site by mistake, or if I am not able to help you, you can request a refund at http://www.justanswer.com/refund or by e-mailing***@******.***
You need to contact***@******.*** with any questions about billing, offers, etc... you should also contact them about where your question/answer is because I don't see your question here.