Hi, My name is ***** ***** i will be assisting you
Please let me know since when are you facing this issue
please follow the below steps
Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password ***** for confirmation, type your password, or click Continue. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.Click OK, and then click Restart.
after reboot check if you are able to open the game or not and let me know
i will suggest further accordingly