For Online Computer Support, Ask a Computer Technician
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Expert Ansh P. would appear to not be online to pick up on your question, so I offer my help with it.
If the installation of Open SUSE Linux failed at the end or toward the end, then the computer's hard disk software is now in no condition to boot up. So, you need to start the SUSE Linux installation from the beginning again. Boot the computer off the SUSE Linux installation CD/DVD disc, and proceed from there.
(Do you know what error the installation failed with? if so, tell me - I may be able to advise you how to avoid the failure happening once again.)
Please access the Setup in the BIOS as follows:
- with the computer turned Off for at least 30 seconds:
- turn On the computer, and immediately
- begin pressing the F2 key on the keyboard, once a second, until you get into the Setup.
- the locate the Boot Order options, and move the entry for CD Drive, up to the top or so that it is first in the Boot Order.
- save that changed boot order and exit the Setup according to the instructions at the bottom of the Setup screen.
If they don't know or don't have whatever BIOS password ***** has, then you should definitely return it to them for a refund, ASAP.
Good luck. (And if this case is over as far as you are concerned, please rate my Answer, so this case may be closed.) Thanks.
Is the H.D. the type with a SATA interface? if so, that might explain the problem: it may need a driver before writes to the Boot Loader area (or for that matter, other parts of the drive) are possible.