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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 991
Experience:  Networks & Security Engineer
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My dragon speak 12 will not open up. I must have done

Customer Question

My dragon speak 12 will not open up. I must have done something wrong when I closed out the last time I used it. When I click on the icon the box pop up on the screen for a few seconds and then disappears and that is all that happens, I've tried some other things but nothing works.
I hope you can you help me? Thank you, ***** ***@******.*** (###) ###-####
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today

I'm sorry about the issue, please try one of these solutions :

Solution 1 : Restore your computer to an earlier point in time

1-Swipe in from the right edge of the screen, and then tap Search.

2-Enter Control Panel in the search box, and tap or click Control Panel.

3-Enter Recovery in the Control Panel search box, and then tap or click Recovery.

4-Tap or click Open System Restore, and then follow the instructions.

Note : You should use the restore point with a date when you still don't have the problem you are facing now.

Solution 2 : Repair the Dragon NaturallySpeaking Installation :

1-Close out of all applications, including the Dragon message (if it is still open).

2-Insert the Dragon NaturallySpeaking 12 DVD and the installation process will start automatically. If the installation process does not start automatically, browse to the files on the DVD and double-click the "setup.exe" file.

3-Once the initial Dragon installation screen appears, click "Next".

4-Now select the "Repair" option and click "Next".

5-Click the "Install" button to run the repair process.

6-After the repair has completed, re-launch Dragon NaturallySpeaking.

Solution 3 : Reinstall Dragon NaturallySpeaking

First uninstall the program :

1-Swipe in from the right edge of the screen, and then tap Search. Enter control panel in the search box, and then tap or click Control Panel.

2-Under View by:, select Large Icons, and then tap or click Programs and features.

3-Tap or click the Dragon NaturallySpeaking program , and then tap or click Uninstall.

4-Restart your computer

once you finish please reinstall the program from your DVD.

Hope this help, if you need further help let me know and i will glaldly continue to help

Thank you

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