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Andy
Andy, Computer Consultant
Category: Computer
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I upgraded to windows 10 but it will not recognize my

Customer Question

Hi, I upgraded to windows 10 but it will not recognize my password ***** I'm stuck
Jim
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Does it show a name or username at the password ***** login screen?

Does it show an email address at the password ***** login screen? If yes, do you have access to that email address?

Is it okay to reset the computer fresh, so you can re-set it up fresh with a new password ***** want?

Are you at this web page on another windows or mac computer or on another device?

Please reply at the box below. Thank you.

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