I'm sorry about the issue. Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen? If yes, do you have access to that email address?
Is it okay to reset the computer fresh, so you can re-set it up fresh with a new password ***** want?
Are you at this web page on another windows or mac computer or on another device?
Please reply at the box below. Thank you.