Hi there and welcome
Can you tell me please when this problem started?
yes, sorry was typing your answer
Can you close all program
Click start, type in
Press enter and follow the steps to perform a restore from before yesterday to under any damage that has occurred
When it has complete tell me if you still have the problem please
So I do not type out instructions you already have done, can you tell me what you have already done please
Can you close all programs.
Then go to Control Panel, uninstall a program, and click on Office.
Click Change, Repair
Choose online repair. Let this complete and when it has, restart the computer and tell me if it now functions ok please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
no problem and thank you