Hello my name is ***** ***** is a better way to install windows 10 so there is no error. I can provide a link to download windows 10 and allow it to burn the program to disk. You would need a computer to do this and a blank DVD do you have this available?
From your description of the issue, it appears the operating system is corrupt and it may need to be reloaded.
Do you have anything on the hard drive that you need recovered? If so we can try to boot from a Windows PE CD and retrieve those.
Then we can begin the process of reinstalling Windows 10.
Both scenarios will require a blank CD for the PE CD part, and a DVD to burn Windows 10 on to it. Please let me know if you want to proceed with this, and I will provide you links to download the iso files that we need burned.
It sounds like you're on the right path, if you need anything else, please let me know.
Did you get Windows reinstalled on the hard drive already? If so, the only way to recover those files would be if you reinstalled it over the top.. Meaning there would be a Windows.Old folder on the C drive.
If there is a Windows Old folder, all your old files should be in there.
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