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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31233
Experience:  Over 20 years of consulting to the IT industry
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My remote mouse stopped working i repluged it in to another

Customer Question

my remote mouse stopped working i repluged it in to another usb and replaced batterys to no avail. pluged in a wired mouse & it worked
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the wireless mouse please?

And when did it stop working?

thank you

Customer: replied 1 year ago.
intellipoint 6.2
Expert:  Richard replied 1 year ago.

Thanks

I want to ensure the mouse has not faulted, if you plug it into a different computer, is it functioning on this?

Customer: replied 1 year ago.
i don't have another computer
Expert:  Richard replied 1 year ago.

ok, to be sure, can you test the batteries and make sure they are ok please. I just want to confirm they work.

Customer: replied 1 year ago.
they are new batt
Expert:  Richard replied 1 year ago.

ok... you can get faulty batteries that are new, but if you are sure they are working, when did the mouse stop working? 1 day ago, this morning?