Blake, let me make sure I'm understanding you correctly. You are having trouble with an Iomega external drive correct? Are you able to access the Iomega drive from your mac? Or are you not able to access it at all in addition to not being able to back it up?
Also does the drive spin up at all when it's connected? Does it make any noises, repetitive clicking noises for example?
If the drive is making a loud clicking sound it means the drive has failed entirely. If you are not able to access the drive at all, there's a good chance the electronics in the external drive *case* have failed. However, your data may still be intact on that drive. In order to get at it you could take the drive case apart and remove the hard drive and connect it to a USB to SATA adapter. You could then use it as an external hard drive again... but I would recommend removing your data and purchasing a replacement external hard drive for daily use. You could also bring the drive to a computer store and they may be able to do a recovery of the drive's information.
I noticed you had requested a phone call. I've re-initiated a proposal for that, if you would like to discuss this further over the phone please accept the additional service request. Otherwise decline it and we can continue via the text interface.
I think you have us mistaken for a different company. This isn't Iomega you've reached, it's JustAnswer. We provide technical support for any product.
In any case if you have reached us in error and would like a refund, you can email***@******.*** and request one, or we can continue to discuss the issue at hand.
Well, as I was saying you can disassemble the drive's outer case and remove the actual hard drive then you will need a USB to SATA adapter so you can hook it up to your computer and retrieve your information. Let me see if I can find an example of one of these devices for you.
Once that's done and your data is safe, you can deal with Iomega over the warranty, however, if you've had it longer than a year, it may be out of warranty coverage... I'd have to look it up to see how long the warranty is on your particular device.
here is an example of one of the adapters I was talking about :http://www.newegg.com/Product/Product.aspx?Item=N82E16817153066&nm_mc=KNC-GoogleAdwords-PC&cm_mmc=KNC-GoogleAdwords-PC-_-pla-_-Hard+Drive+Enclosures-_-N82E16817153066&gclid=CLHY1pe-_scCFcwlgQodpFsA5Q&gclsrc=aw.ds
The drive simply plugs into the the dock... once it's there the drive will show up like a USB flash drive or external hard drive.