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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34678
Experience:  Over 20 years of consulting to the IT industry
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I'm getting an error message on my Picasa web album,

Customer Question

I'm getting an error message on my Picasa web album, "invalid paremeters"! My husband is able to open/play it on his computer, but what's wrong with mine?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me if this is on a windows or mac computer.

And which version?

Thank you

Customer: replied 1 year ago.
I believe it is windows 8
Expert:  Richard replied 1 year ago.

Thank you

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if it still gives the error

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
Let me try on my own first. Hope it works.
Expert:  Richard replied 1 year ago.

of course, let me know how you go please.

Expert:  Richard replied 1 year ago.

How did you go with this?

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