How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan Your Own Question

Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1456
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
1567601
Type Your Computer Question Here...
Dan is online now
A new question is answered every 9 seconds

Can you help or no

Customer Question

Can you help or no
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

I can but I need you to answer a few questions first, okay?

Customer: replied 1 year ago.
Sure
Expert:  Dan replied 1 year ago.

Okay good. In your original question, are you saying just the text is too large or is it everything?

Customer: replied 1 year ago.
Everything
Expert:  Dan replied 1 year ago.

Okay. What version of Windows came installed on the computer?

Customer: replied 1 year ago.
Windows 8 Pro
Expert:  Dan replied 1 year ago.

Okay, well I can see why you have the problem. Can you tell me please the model of the computer?

Customer: replied 1 year ago.
Lenovo Think Pad
Expert:  Dan replied 1 year ago.

Okay. The best way to resolve this is to restore it back to factory. Are you familiar with the One Key Recovery?

Customer: replied 1 year ago.
No
Expert:  Dan replied 1 year ago.

Okay then try this. Shut down the computer, then restart and press the Novo button. From Novo Button Menu, select System Recovery and press Enter.

Customer: replied 1 year ago.
Which button is the Novo button
Expert:  Dan replied 1 year ago.

Look above the keyboard along the top. On some versions you can run it from within Windows without powering down, so try that first.

Expert:  Dan replied 1 year ago.

How are you doing?

Customer: replied 1 year ago.
I can not find whatever this Novo button is..I went to Start typed in Restore, but it says I have no restore points
Expert:  Dan replied 1 year ago.

Do you see any buttons along the top just above the keyboard?

Customer: replied 1 year ago.
do you mean the line that have the F1 F2 and so on?
Expert:  Dan replied 1 year ago.

No. There should be a button or two above the F keys. There may also be a power button located there as well.

Customer: replied 1 year ago.
Only the power button is above
Expert:  Dan replied 1 year ago.

Okay, your Thinkpad should have a model number as well, something like G400, G500, etc. Can you locate that for me please?

Expert:  Dan replied 1 year ago.

Any luck?

Customer: replied 1 year ago.
System Model...20DF0040US that what it has.
Expert:  Dan replied 1 year ago.

From that number I was able to determine you have a model E550. Give me a couple of minutes please.

Customer: replied 1 year ago.
No problem
Expert:  Dan replied 1 year ago.

Okay try this. Restart the computer and as it begins power up, repeatedly press the F11 key, then let me know what you see.

Customer: replied 1 year ago.
Nothing unusual starts up as normal. I am holding the button down or pressing repeatedly. Because pressing repeatedly just starts the computer as per normal
Expert:  Dan replied 1 year ago.

Okay try again please but this time try the F12 key.

Customer: replied 1 year ago.
Boot Menu App Menu
ATAPI CDO: HD-DT-ST DVDRAM GUAON
ATA HDDO: ST500LM021-1KJ152
PCI LAN: IBA GE Slot 00C8 v1553The above is what shows up
Expert:  Dan replied 1 year ago.

I apologize for running you in circles but I think we need to try the F11 key one more time. Restart the computer and repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, release the F11 key.

Expert:  Dan replied 1 year ago.

Any luck?

Expert:  Dan replied 1 year ago.

If you are unable to access the factory recovery, then I would suggest contacting Lenovo at 1-***-***-**** and order the recovery CD's They will restore your computer back to the way it was before you tried to load Windows 7.

Expert:  Dan replied 1 year ago.

How are you doing... any luck?