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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31118
Experience:  Over 20 years of consulting to the IT industry
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My what's app rings when I'm calling but is never answered

Customer Question

My what's app rings when I'm calling but is never answered and no one can call me.I have android
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when someone tries to call you on Whatsapp?

Customer: replied 1 year ago.
The call doesn't come thru
Expert:  Richard replied 1 year ago.

ok, Whatsapp is pretty unreliable as they (facebook who now own it) have stopped development of it.

Do you have these friends you want to call on Facebook?

Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

ok, can you tell me the make and model of your phone please.

Customer: replied 1 year ago.
Samsung 4 android I was able to use whatsapp a couple of weeks ago
Customer: replied 1 year ago.
Samsung galaxy
Expert:  Richard replied 1 year ago.

Thanks

Can you go to Settings, Applications.

Press on Whatsapp and press clear data

Once done, restart the phone and tell me please if it is now working.

Customer: replied 1 year ago.
Nothing is happening
Expert:  Richard replied 1 year ago.

how do you mean nothing is happening? Can you be more specific please...

Customer: replied 1 year ago.
I tried to call but nothing happens
Expert:  Richard replied 1 year ago.

ok... but did you do the instructions I gave? Sorry its not clear if you did.

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

Thanks

Can you go back to Settings, Applications and then uninstall WhatsApp (press uninstall on it)

then restart the phone

Then go to the Google Play Store and install the App again and then try to call

Let me know the results please.

Customer: replied 1 year ago.
settings doesn't say uninstall
Customer: replied 1 year ago.
It says available
Expert:  Richard replied 1 year ago.

it will, you have to go to Settings, Application, press on whats app and uninstall it

Its the same place as the last instructions which leads me to believe you did not do the last instructions.....

If you saw Clear Data, you will also see uninstall

Customer: replied 1 year ago.
finally got i uninstalled. I'm 80 years old so this takes me awhile.
Expert:  Richard replied 1 year ago.

thats ok, now restart the phone, go to the Play Store, then download and open it

And tell me if it now allows you to call.

Customer: replied 1 year ago.
soory, I can't get it - how long is this service available?
Expert:  Richard replied 1 year ago.

there is no time limit,

How do you mean you can't get it? where are you getting stuck?

Customer: replied 1 year ago.
thanks, ***** ***** again if I can't get it.
Expert:  Richard replied 1 year ago.

ok... sorry I am not exactly clear on what your messages are meaning...

Where are you getting stuck?

Customer: replied 1 year ago.
I've lost both whatsapp and google playstore It's a mess
Expert:  Richard replied 1 year ago.

you cannot lose the Play Store.

Please just go to your list of apps and you will see it there, you cannot delete it

Customer: replied 1 year ago.
I got it back but can't get whatsapp
Expert:  Richard replied 1 year ago.

you need to press on the Magnifying glass and search for the app Whatsapp then press it and press install.

Customer: replied 1 year ago.
I got whatsapp back, it's calling but doesn't ring
Expert:  Richard replied 1 year ago.

It then can be an outage with the service in your area

Do you have another phone there with whatsapp installed?