Hi there and welcome
Does this only happen in Firefox or also Internet Explorer?
Sorry, yes was not clear for my question.
I need to know Does this only happen in Firefox or also Internet Explorer?
It cannot be yes for both questions. Not being difficult but its important I know
The website is just offering you that as an option, you can ignore it.
Thank you for answering the question.
Download CC Cleaner (free) from here
<a href="http://www.filehippo.com/download_ccleaner">CC Cleaner </a>
(Click Download Latest Version on the top right)
Run it and let it scan and repair your registry.
Once done, restart the computer
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
then Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and then tell me if you still have the issue please
Yes, print them out or just follow the list of steps as I have done them in a step by step process.
I can also do it for you but as you were quite hostile to the additional service of calling you, I will hold back on offering the service to connect to your computer and do it directly.
I can answer by email, as I said I would.
I gave you a list of instructions to do, the instructions will all work. Where exactly did you get stuck?
Please tell me on exactly which line.
ok, I cannt get more specifc as these are the most minimum steps.
You click on Start, type msconfig in and press enter
Then you see this window open
And you see there the services and startup tab