Please try this fix:
- Click on the website below, then download / install the Windows Essential 2012 software there, then check:
- If that does not work, click on Start, then click on Computer, then open the CD drive letter, then open a subfolder if needed (or open any folder on your computer that contains a picture), then right-click on a picture file, then click on Properties, then click on Change..., then click on the item Windows Photo Viewer, then click OK, OK. Then check.
When you are available, please reply back at the box below to continue troubleshooting. Thank you,