hello. My name is***** will be assisting you today.
I can help you with one question if you'd like and once we are done with that we can move to follow-up questions. It will make it much easier for us to determine when we have corrected each issue and it will allow us to consider only the pertinent information. What is the first thing you would like to ask about?
What question would you like to address first?
Well, the good news (I think) is that when I go to that book trailer and to the profile site, it appears to LOOK correct to a visitor. I didn't see anything wrong with either.
Is this something that might be easier to resolve if we work together through a remote desktop session? If you think it is, and we can just work through each thing that way, I can send you an offer for that service. It is an additional/separate service from the question itself, but it allows me to work on it, hands on with you, and you have my undivided attention during that time. Again, it is option, but I will send the offer in case you decide you want to get it all done that way at once.
If you are referring to remote desktop, just accept the offer for additional help.