Hello, and welocme to Just Answer.
My name is ***** ***** I will be attempting to help you today.
Geek Squad is unfortunatley NOT affiliated with Just Answer, therefore are completely different, and if you wish to get service from BOTH, then you will be required to pay both.
So....if you would like to continue here on Just Answer, then you will have to pay Just Answer.
I know i can hel;p you.....but it will most likely take a remote session to do that. There is an additional charge for remote support.
Or we can continue chatting here back and forth until the issue is resolved. Which could take minutes to hours to days. But with remote support, the problem is usually resolved within an hour.
Would you liek to proceed?