Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To start with, how many external hard drives, USB memory sticks, SD cards, or any other phones ,GPS devices or anything with internal storage do you have attached to the windows 8 computer?
Ok, with the simpletech drive connected to your computer. lets try this.
Please press the windows key on your keyboard , hold it down, and press RType in diskmgmt.msc and press enter.
On the top section of that page, do you see any volumes that match the 250 gigabyte size?
Or, at the bottom do you see any disks that are 250 gb's in size? Dont try to alter anything as of yet, just let me know what you see~
Those pages are important, and at the root of this issue. ( or will at least help us identify the root cause of the issue )
At the bottom section. Tell me what disk you see listed. Such as Disk 0 basic 500 gigabytes, disk 1 cd rom, disk 2 , etc etc..
Please be detailed and include the name for each disk and size if showing. Thank you,
My apologies for the delay as well.. Ive just seen your messages.
The F drive, raw and healty under disk 1. That may be the and probably is the Simpletech drive.
When you can. leave the disk management window open. And go to your my computer screen. Are you seeing an F drive on the my computer screen, or just a C drive ?
If you dont see an f drive on the my computer screen. Then on the disk management window. Right click the F drive, and change the drive letter. Change it to a G drive or H.. Once changed. You should be able to see the drive in your my computer window. ( where it shows your c drive )
You may need to restart the computer once. But usually you dont.
Worst case scenario, I can temporarily connect to your screen from here. A screen share will save us both time, and since the drive is showing I feel confident that we can get this working.