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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 4936
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a Hewlett Packard HP Pavilion23 desk top. All was

Customer Question

I have a Hewlett Packard HP Pavilion23 desk top. All was fine until I downloaded Windows 10----now I can't print from a PDF file that I receive in an email.
Submitted: 1 year ago.
Category: Computer
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to print from all other applications. E.g. Microsoft Word.

May I know the make and model number of your printer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I can print from everything except attachments in an email and statements from my bank.
I have a HP Pavilion23.
Where do I find the serial number ?
Expert:  Shefin replied 1 year ago.

Hi,

Can I access your computer remotely and help you resolve the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Expert:  Shefin replied 1 year ago.

Hi,

Do you have Teamviewer installed on your computer?

If no, go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.

https://www.teamviewer.com/hi/index.aspx

After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.

Thank you.

S H E F I N

Customer: replied 1 year ago.
I just figured out the problem.
No need for any more support.
Expect I'll only be charged the $5.
Mary Ann
Expert:  Shefin replied 1 year ago.

Hi,

I am glad to hear that the issue has been resolved.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Thank you
No need for additional support
Expert:  Shefin replied 1 year ago.

Hi,

Please be back if you have any issues.

Thank you.

S H E F I N