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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Click on the search box that says search the web and windows, type in reset.
In the list click on reset this pc. In the window that opens under go back to windows 7 click on get started.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.