How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 15759
Experience:  CISCO certified, Microsoft proficient, computing expert.
30970729
Type Your Computer Question Here...
Pete is online now
A new question is answered every 9 seconds

I am 71 years old with very little computer knowledge. My

Customer Question

I am 71 years old with very little computer knowledge.
My regular account is***@******.***
Occasionally I use***@******.***
Recently a friend sent me a homemade video to my hotmail account.
The first time it played just fine on my computer.
When I tried to play it subsequently, every time it said its in my Google Drive and that I needed permission from the owner to access the video.
I am the owner, I think.
How do I give permission so I can watch my video on my hotmail account ?
I'm totally lost.
Help !
Walter
Submitted: 1 year ago.
Category: Computer
Expert:  Pete replied 1 year ago.

Hi Walter,

The owner is the person who originally created the video or shared it with you.

It will no longer be available if the owner of the file deleted it or removed you from the list of people with access.

You will have to ask them to send you through a new link to access the video again.

They can send the link to either your gmail or hotmail account.