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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4675
Experience:  B.Sc. Computer Science with Honors
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I have an Acer C720 which powers on but after I enter my

Customer Question

I have an Acer C720 which powers on but after I enter my screen saver password ***** shuts off. What could possibly be wrong?
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
It keeps saying Chrome is missing or broken. Everything relies on chrome.
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

Is it a chromebook or it has windows operating system.

Customer: replied 1 year ago.
I don't see a response here....
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

Is it a chromebook or it has windows operating system.

Do you see the response now?

Customer: replied 1 year ago.
No I don't see anything except request for more money. This is not helping at all and probably a scam! Please cancel my request and Do Not charge my card!
Expert:  Michelle replied 1 year ago.

You have posted a question regarding your Acer C720 and i believe you want a tech support service if you want let me know i am here to help you.

Customer: replied 1 year ago.
I did. But it keeps saying click here for your answer but no answer. It is a chromebook.
Expert:  Michelle replied 1 year ago.

your answer means you have got a reply from an expert please read the reply and reply back thats the communication part which you get in email as notified that you have received an answer.

Customer: replied 1 year ago.
I apologize. Just frazzled! Just reset it to factory settings but after I set it back up and log in I try to open Internet or app, doc etc and it kicks back out telling me to enter my Google password
Expert:  Michelle replied 1 year ago.

not a problem. Please tell me are you chatting with me from another computer?

Customer: replied 1 year ago.
My phone...
Expert:  Michelle replied 1 year ago.

are you on the desktop screen of your computer?

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

would you like me to remote access and check the problem and fix it right in front of you. Remote service is an additional service of $45 however i will not charge you for the service.

Customer: replied 1 year ago.
That would be awesome as I am on a very small budget. Thank you.
Expert:  Michelle replied 1 year ago.

Click here to run remote assistance tool

Expert:  Michelle replied 1 year ago.

Join Your Remote Desktop Session

How Remote Desktop Works

  1. Agree to the Remote Desktop Legal Disclaimer below.
  2. The Remote Desktop client file will automatically download to your computer.
  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 1 year ago.
Gonna try if it'll give me enough time before screen goes off
Expert:  Michelle replied 1 year ago.

do you see the printer listed in there

Expert:  Michelle replied 1 year ago.

move the mouse the screen will not go off

Customer: replied 1 year ago.
Okay just downloaded
Expert:  Michelle replied 1 year ago.

Join Your Remote Desktop Session

How Remote Desktop Works

  1. Agree to the Remote Desktop Legal Disclaimer below.
  2. The Remote Desktop client file will automatically download to your computer.
  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 1 year ago.
Sorry even with moving the mouse it keeps going out and coming back with me having to log in.....frustrating!!!
Expert:  Michelle replied 1 year ago.

did you manage to run the remote tool Elsinore.

Expert:  Michelle replied 1 year ago.

Try to run Elsinore i have the session on my end ready.

Customer: replied 1 year ago.
I'm about to give up. This is energy draining.....
Expert:  Michelle replied 1 year ago.

shut down the computer wait for 30 seconds.

Power it back on and immediately keep tapping the F8 key.

select safe mode with networking and hit enter use the arrow key on the keyboard to select safe mode networking.

Customer: replied 1 year ago.
This chromebook does not have an f8 key :(
Expert:  Michelle replied 1 year ago.

its a chromebook and not a windows laptop i asked you in the beginning.

Expert:  Michelle replied 1 year ago.

can you tell me problem it has now, are you able to get into the chromebook desktop screen and what happens next.

Customer: replied 1 year ago.
Finally tried it said file download only for pc not compatible with chrome os
Expert:  Michelle replied 1 year ago.

it is not compatible if you see my chat in the begining i asked you whether its chrome or windows.

never mind can you tell me the problem in detail now.

Customer: replied 1 year ago.
It powers on type in password ***** beginning. It immediately opens up Internet if WiFi detected, says chrome did not shut down correctly (probably my husband's doing). Then only gives you about 10 secs at the most before it bumps back out to the log in password *****
Expert:  Michelle replied 1 year ago.

When you see that screen push and release the power button immediately chromebook will shut down wait for 3 mins and then power it back on.

Customer: replied 1 year ago.
Just did it now
Customer: replied 1 year ago.
Still doing same thing
Expert:  Michelle replied 1 year ago.

can you tell me whats happening basically the screen gets black restart or something.

Customer: replied 1 year ago.
Looks almost like it restarts, reboot or something.
Expert:  Michelle replied 1 year ago.
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl+Alt+Shift+R.
  3. Click Restart to restart your Chromebook.
  4. In the box that opens, click Reset and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  5. Follow the instructions in the box.