Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
Is it a chromebook or it has windows operating system.
Do you see the response now?
You have posted a question regarding your Acer C720 and i believe you want a tech support service if you want let me know i am here to help you.
your answer means you have got a reply from an expert please read the reply and reply back thats the communication part which you get in email as notified that you have received an answer.
not a problem. Please tell me are you chatting with me from another computer?
are you on the desktop screen of your computer?
would you like me to remote access and check the problem and fix it right in front of you. Remote service is an additional service of $45 however i will not charge you for the service.
Click here to run remote assistance tool
Join Your Remote Desktop Session
How Remote Desktop Works
do you see the printer listed in there
move the mouse the screen will not go off
did you manage to run the remote tool Elsinore.
Try to run Elsinore i have the session on my end ready.
shut down the computer wait for 30 seconds.
Power it back on and immediately keep tapping the F8 key.
select safe mode with networking and hit enter use the arrow key on the keyboard to select safe mode networking.
its a chromebook and not a windows laptop i asked you in the beginning.
can you tell me problem it has now, are you able to get into the chromebook desktop screen and what happens next.
it is not compatible if you see my chat in the begining i asked you whether its chrome or windows.
never mind can you tell me the problem in detail now.
When you see that screen push and release the power button immediately chromebook will shut down wait for 3 mins and then power it back on.
can you tell me whats happening basically the screen gets black restart or something.