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Ask Byron Your Own Question

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2027
Experience:  CCNA, A+, MCSE with over 12 years experience.
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On my C: drive, in the Users folder, in the folder with my

Customer Question

On my C: drive, in the Users folder, in the folder with my name on it, some subfolders suddenly have lock symbols on them. I can access some folders but others I receive a message that for that folder, access is denied. How do I change this so I can access
all my folders again?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Would it be possible for me to connect to your PC/laptop remotely so I can take a look at this?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you.

Click the link below to start the connection download
-
http://tinyurl.com/RapidSupport
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Wait for the download to begin.
(may take several moments depending on connection speed)
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Click Run/Open or Allow when asked.
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When the program has loaded, a window will open giving you a 9 digit ID and a 4 or 6 digit password.
Please post those numbers in a Reply below using the same spacing.
I need them so I can connect to you.
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You can then minimize the TeamViewer window (please do not close it).

Customer: replied 1 year ago.
616(###) ###-####
Expert:  Byron replied 1 year ago.

Thank you. Connecting now.

Expert:  Byron replied 1 year ago.

All done. Locks removed.

Expert:  Byron replied 1 year ago.

You can click the stars at the top of the page to provide a rating and close the question.

Expert:  Byron replied 1 year ago.

Hi. Please take a moment before leaving to provide a rating using the stars at the top of the page.

This is the only way I am credited for my time and assistance to you.

It would be greatly appreciated.