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Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
is the send link by email is greyed out?
where do you find the send link by email option normally.
Open Control panel choose "set program access and computer defaults". Choose custom.
Next Deselect "use current web browser" and select your email. Click apply and it's should fix the problem.
i will open the question to other experts for there input dont reply to this message and wait you will get an email notification as soon as another expert replies.
Let me know if you would like remote assistance with this problem.
yes we can reply back and forth here instead, it just takes longer. Remote assistance means I can see what is happening without having to ask you lots of questions :)
Can you try on a different Windows user account and let me know if the link is also greyed out there? This will help to narrow down the possible causes...
That is fine!
You can ignore any automated messages you receive in the meantime that may appear to be from me.
Happy Anniversary!! :)
If you only have one user account set up, could you try setting up another one to test if the link works on it, or if it is also greyed out?
It is quite easy to do - just go to Control Panel and click on the Add or remove user accounts and create a new account there,
I can do it remotely for you if you wish, or your computer tech could do it for you if you prefer.