Hello Roger, my name is ***** ***** I will do my best to assist you.
What exact county and state and institution is it that you are trying to access your account, to add to your sons commissary account?
Thank you. Next question.
What is the exact error message you are receiving word for word, and when do you see that message? Such as, when you login, or do you only receive the message when you try to make a deposit.
Understood. It sounds like there's an issue with your sons account, and not with either your, or your wifes deposit accounts.
Unfortunately, the only way to straighten out that issue is to either call into the touchpay help line here.
TouchPay's Customer Service team can be reached at(###) ###-#### ***** they are available:
Or, if your close to the confinement center, you can use one of the touchpay kiosks to make a deposit directly at the facility.
Have you been unable to reach a live person using the phone number provided?
Also, have you tried making payment using the phone instead of online.. Heres the direct number for phone payments. That may work, where the online payments have failed. Or at least, when the payment fails it should transfer you to a representative whp can explain the issue and help you resolve it. Here is the direct payments number.
I understand your frustration. All I can do at this point to help you is provide you with this link.