How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9006
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Mac problem on re-starting "easy vhs to dvd". How do I

Customer Question

Mac problem on re-starting "easy vhs to dvd". How do I troubleshoot. Show up under devices; prior clips I did show up under movies; what are steps fro here?
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

does the program show up in the applications folder ?

what happens when you open it ?

i am sorry but i have to start very simple. It may just need to be running and its not.

Customer: replied 1 year ago.
Where would I find applications folder ? That is equivalent of "app" listed?
Customer: replied 1 year ago.
Think I can find that. And question of how to open? Will have to exploit that?
Customer: replied 1 year ago.
Clicked on applications folder and found Rozio video capture. Clicked on it and screen came up -"please connect your Rozio caprtur hardware to any USB 2.0 port." That is same screen that would continue to pop up previously when trying to start it.....and always to no avail.
Customer: replied 1 year ago.
How do I try to run it?
Customer: replied 1 year ago.
Am in finder tab -left hand top corner; and have tabs file, edit,view,go and window?
How to make it run?When go to finder tab and drop down to services, find open and click on it.
Same phrase as b4 comes up
Expert:  Robert M. replied 1 year ago.

ok its running. its just not finding the hardware.

there should be something plugged into the usb port that you connect the vhs to.

try unplugging that and plugging it into a different usb port

Customer: replied 1 year ago.
Had tried earlier to do another USB port and same no results
Customer: replied 1 year ago.
Under devices - john Mac book, remote disc, and easy vas to DVDs - shows last category with a triangle of set there that correct?
Customer: replied 1 year ago.
Let me go down to vhs machine and try USB connector again - with setting on applications per your direction and device with "easy vas to DVDs"
Customer: replied 1 year ago.
Went and changed USB connector, tried playing vhs machine, and opening on tab I have for roxi o and same " need of plugging into message comes about
Expert:  Robert M. replied 1 year ago.

the triangle usually means that it is in error. especially if it has an exclamation point in it

try this

shut off the computer unhook the usb thing

attach the usb to the vhs unit FIRST and make sure that is on

then restart the computer

then plug it into the usb port.

if it came with software try reinstalling that.

Customer: replied 1 year ago.
Triangle has line underneath it - no exclamation point
Expert:  Robert M. replied 1 year ago.

I am not really that great on macs at this level

and i am about to leave for the day.

so i am going to opt out here and put it back in the pool for somebody else to pick up.

if you want to try what i suggested above while you wait that would be great. it couldnt hurt anything :)

Customer: replied 1 year ago.
I'm I re started it. Can't put disc into it as don't have side external drive. Apple Store installed original.
Expert:  Robert M. replied 1 year ago.

ok well that would be a reason it isnt working. if its supposed to stream to a dvd it would need the dvd writer.

Customer: replied 1 year ago.
Not agreeing with his answer. You have in no way approached where downloading is. Frankly,
Last answer aggravates me. Always easy to fire
off cuff answer as one leaves. Have diminished my willingness to work with another guy. Sorry your rep seemed to duck matters and said not
That familiar with mac
Expert:  Robert M. replied 1 year ago.

i dont understand. did it work with no dvd drive before ?

do you have an internal one ? if so why would you need the external one

Expert:  Robert M. replied 1 year ago.

there is a software update on this page

you can download it and drag it over the old one in the applications folder