How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35232
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

What do I do if lost sign in information and password, I am

Customer Question

what do I do if lost sign in information and password, I am trying to log back onto Netflix through my playstation 3 device
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Do you mean your Netflix login information?
What exactly have you tried? Is there any error or message?
Do you also have a windows or mac computer?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
no. Netflix sign in appears to be fine. its asking for playstation network sign in which i'm told is different from Netflix sign in.
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Can you please let me know what you have tried, so I won't repeat any step you have tried?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I have called Netflix directly and created a new password. which allowed me to get into Netflix but it only appeared on my cell phone and not on my playstation 3 device.
Expert:  Viet - Computer Tech replied 1 year ago.
Do you mean right now the PlayStation 3 device is asking for Playstation Network Sign-in? Please let me know everything it is showing on the PlayStation device right now. Thank you.
Customer: replied 1 year ago.
that's correct. its asking for my sign in address/email address and password.
Customer: replied 1 year ago.
I've been told through Netflix to click onto tv and video services
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Can you please click on the website below:
https://account.sonyentertainmentnetwork.com/liquid/external/forgot-password!input.action
, then there, enter your email address and enter the characters / numbers as shown on the page
, then click on Continue, and follow the instructions for resetting your PlayStation Network signin password, and check.
Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
which cannot happen unless I sign in first. that's were im stuck
Expert:  Viet - Computer Tech replied 1 year ago.

Can you please click on the website below:

https://auth.api.sonyentertainmentnetwork.com/login.jsp?service_entity=psn&request_theme=liquid

, then there, click on the option Trouble Signing In

, then click on the option I forgot my password

, then there, enter your email address and enter the characters / numbers as shown on the page, then click on Continue, and follow the instructions for resetting your PlayStation Network signin password, and check.

Please reply at the box below to continue troubleshooting. Thank you.