Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
Please Note that The password ***** your outlook or hotmail account is different from the Microsoft account that you use to log in to Windows even though both use the same email address
First open up the following link on your current computer: https://account.live.com/resetpassword.aspx
and Click I forgot my password ***** then click Next.
Enter the email the one you use to log in to Windows 10 and the captcha code provided, and then click Next.
Follow the on-screen instruction and you will be able to reset and create a new password ***** your Microsoft account.
Next, please use the newly created password ***** the login screen, on your computer.
Let me know the results please
Has everything worked out, do you still need help please?
My goal is to provide you with excellent service today.If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.if you still need help, please reply back to me and i will gladly continue to help you
My goal is to provide you with excellent service today, If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.