How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

How can I use my external Hard drive to capture everything

Customer Question

How can I use my external Hard drive to capture everything on my computer (an emachines desktop I bought about nine years ago)? Then I would like to reformat my hard drive to restore the factory image and have that image copied onto my computer. There is just too much junk in my that is important information, but I would like to access that information from an external hard drive instead of having to mess with what is set up on it now.
Does this sound possible? If it is , how should I proceed with reformatting the computer drive to the factory image?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Is there any error or message when doing a factory restore?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
Please let me know if you still need help with this or not. Please reply at the box below. Thank you.