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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to change my name because I was hacked and I was

Customer Question

I need to change my name because I was hacked and I was charged by 20 different people on some credit card. Please help me make a new facebook page. I was also getting this on my cell phone.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to sign in and use your email?

Do you mean changing your name on your facebook account?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I did change my password
Expert:  Viet - Computer Tech replied 1 year ago.
Do you mean changing your name on your facebook account?
Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I don't want to lose all my contacts or information I have on facebook. Yes.
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=139df179-671d-4cfb-bbd9-d5f7b72a8500
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
Let's try:
Please click on the website below in order to connect remotely with me:
http://connect.teamviewer.com
Then download / run the file called TeamViewerQS...
Then tell me the ID and password ***** will provide in the TeamViewer program.
Do not close the TeamViewer program.
When you are available, please reply at the box below to continue. Thank you.