I will be the person helping you today.
I can see that you may need a little bit of extra help. Before you can upgrade to Internet Explorer 9, you will need to install the Service Pack #2 for Windows Vista.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.