How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31194
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My Epson printer XP - 315 is skipping lines in the

Customer Question

My Epson printer XP - 315 is skipping lines in the print-out. Suggestions? (Has worked well for over a year.)
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

To confirm, you mean some lines are appearing blank correct during the print?

Expert:  Richard replied 1 year ago.

If so, I want you to do a Nozzle clean

To do this

Open a program, then Click Print on the File menu of your application.

Click the Head Cleaning button in the Utility dialog box

Follow the on-screen instructions to clean the head which should then correct the printing issue.

Let me know the results please

Expert:  Richard replied 1 year ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.