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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36847
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I cannot loginto my lennovo windows 10 g50. log in screen

Customer Question

I cannot loginto my lennovo windows 10 g50. log in screen has***@******.***
and asks for a password. It will not accept my outlook password ***** originally was a pin number. I contacted outlook and had my email password ***** but I still cannot loginto my laptop. my user name is***@******.*** and the password ***** the email account is myreenconnell1. Please help me
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. Did you try to reset that outlook email address at the website (on another computer, or on a tablet or smartphone)? If yes, are you able to sign in that outlook email address at the Outlook website

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, so that you can re-set up the computer with a new password ***** want?

Please reply at the box below to continue troubleshooting. Thank you.

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