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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35239
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I cannot loginto my lennovo windows 10 g50. log in screen

Customer Question

I cannot loginto my lennovo windows 10 g50. log in screen has***@******.***
and asks for a password. It will not accept my outlook password ***** originally was a pin number. I contacted outlook and had my email password ***** but I still cannot loginto my laptop. my user name is***@******.*** and the password ***** the email account is myreenconnell1. Please help me
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Did you try to reset that outlook email address at the website https://account.live.com/ResetPassword.aspx (on another computer, or on a tablet or smartphone)? If yes, are you able to sign in that outlook email address at the Outlook website http://www.outlook.com/?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, so that you can re-set up the computer with a new password ***** want?

Please reply at the box below to continue troubleshooting. Thank you.