I'm sorry about the issue. Did you try to reset that outlook email address at the website https://account.live.com/ResetPassword.aspx (on another computer, or on a tablet or smartphone)? If yes, are you able to sign in that outlook email address at the Outlook website http://www.outlook.com/?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, so that you can re-set up the computer with a new password ***** want?
Please reply at the box below to continue troubleshooting. Thank you.