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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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My web browser on my other computer is blocked by someone

Customer Question

my web browser on my other computer is blocked by someone demanding money, how do I get rid of it
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
I have windows 10 on that computer with the new web browser
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

It looks like your web browser has been hijacked. There is one program that can remove all third-party browser add-ons. Its name is AdwCleaner.

The program is free and can be downloaded on this link:

http://tinyurl.com/LK49358

If the problem is with Microsoft Edge browser, you can use Internet Explorer to go to the link. Type Internet Explorer into the Windows 10 search box and click its icon to start it.

It Internet Explorer doesn't work, you can use another working computer to download it and then transfer it to the affected computer using a removable media, such as USB flash disk drive..

Start AdwCleaner and click the Scan button to start scanning for infected files. Wait until the scan has finished – it might take a few minutes.

Once done, you will see the results. You can then click the Cleaning button to remove all affected files that were found.

This program is safe to use because it only scans for programs and components included on its list so it won't remove any personal data or programs that you actually use.

Once that is done, it will require you to restart the computer, so do it. After the restart, all browser modified settings should be gone. You should then be able to use Microsoft Edge and/or Internet Explorer just fine.

If you require further assistance, let me know.
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Regards,

IT Miro