http://esupport.sony.com/US/p/model-home.pl?mdl=DCRSR47&LOC=3#/downloadTab Go to that link: Then go to where is says driver software. Then choose your operating system. Once you have done that click on play memories home. Click on download and then download and run that should be the software you are looking for if not let me know because then Sony will need to be contacted to have them send the disk to you.
I am standing by let me know what happens.
I'm sorry about the issue. Please make sure you did download and install the PlayMemories Home software at the Sony website below:
, then turn on the camcorder and connect it to your computer
, then open the PlayMemories Home program on your computer and use it to transfer videos to the computer.
; here are the full instructions / illustrations:
Please reply at the box below to continue troubleshooting. Thank you.
You're welcome. No problem; please take your time; I will always continue to work with you. Thank you.