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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35734
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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We have an Alcatel A382G Big Easy Cell Phone (Tracfone),

Customer Question

Hi, we have an Alcatel A382G Big Easy Cell Phone (Tracfone), that we we deactivated and would like to sell. How can we completely erase all of the personal information contained in this device? Thanks very Much!
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Yes, can you please power off the Tracfone, then pres and hold down the * (asterisk) button while pressing the Power On/Off button in order to do a User Data Format.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.

Hi we did this, and the data format showed that all data would be lost. We pressed the check mark, but the phone still shows the original phone number.

Expert:  Viet - Computer Tech replied 1 year ago.

Did you remove the SIM Card from the phone and check?

If that does not work, did it delete all your address books, etc.?

Can you go to Menu and check all the settings there?

Please let me know. Thank you.

Customer: replied 1 year ago.

Yes, we did all of this, and deleted everything that we could manually. The phone continues to show the phone number, and number of service days remaining.

Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry; it is strange; let me open the issue to other experts. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

By the way, according to the manual, that's the method to reset the phone:

http://img.deviceanywhere.com//tracfone/pub/72190/docs/UserGuide.pdf

, and I checked everywhere; I don't see any other way to reset for this model

; it's strange that it still shows the original phone number.

It may need to be reset from Alcatel; you can try calling Alctel:

1-***-***-****

Thank you.