I'm sorry about the issue. Yes, can you please power off the Tracfone, then pres and hold down the * (asterisk) button while pressing the Power On/Off button in order to do a User Data Format.
Please reply at the box below to continue troubleshooting. Thank you.
Hi we did this, and the data format showed that all data would be lost. We pressed the check mark, but the phone still shows the original phone number.
Did you remove the SIM Card from the phone and check?
If that does not work, did it delete all your address books, etc.?
Can you go to Menu and check all the settings there?
Please let me know. Thank you.
Yes, we did all of this, and deleted everything that we could manually. The phone continues to show the phone number, and number of service days remaining.
I'm sorry; it is strange; let me open the issue to other experts. Thank you.
By the way, according to the manual, that's the method to reset the phone:
, and I checked everywhere; I don't see any other way to reset for this model
; it's strange that it still shows the original phone number.
It may need to be reset from Alcatel; you can try calling Alctel: