Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue.
The iPhone may be silenced with the ringer switch. The upper left hand corner of the iPhone has two volume buttons and a sliding switch. This sliding switch is the ring/silent switch.The iPhone is in silent mode when the ring/silent switch is in the down position and indicated by a orange circle.Check the ringer/silent button on the side and let me know if it is on or off please.
Please let me know if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!