How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

My teen did a restore to factory on her computer and she

Customer Question

my teen did a restore to factory on her computer and she cant log on the screen stays at username and password ***** can she log on without a username and password
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

you cant.

either it is asking her to create a user name and password ***** she put it in and forgot them and has to do it over again

or she did not actually do a full recovery to factory specs and its asking for the user name and password ***** she was using before.