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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5222
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Since installing windows 10 my sound doesn't work

Customer Question

since installing windows 10 my sound doesn't work
Submitted: 1 year ago.
Category: Computer
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried reinstalling the sound driver?

May I know the make and model number of your computer?

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N

Customer: replied 1 year ago.
asus
Customer: replied 1 year ago.
where do I find the info about my computer?
Customer: replied 1 year ago.
hello
Expert:  Shefin replied 1 year ago.

Hi,

Please check the bottom of your computer for the model number.

Thank you.

S H E F I N

Customer: replied 1 year ago.
I'm sorry, I'm not seeing it on the bottom of the laptop. can I find it on the computer somewhere?
Expert:  Shefin replied 1 year ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
R554L
Customer: replied 1 year ago.
sure
Expert:  Shefin replied 1 year ago.

Hi,

Please go to the link below, click Download listed under All-In-One: TeamViewer full version.

https://www.teamviewer.com/hi/index.aspx

After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).

Thank you.

S H E F I N

Customer: replied 1 year ago.
4203
Expert:  Shefin replied 1 year ago.

Hi,

After restarting the computer, check if the sound works fine on youtube.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N