Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
If the computer is not more than three years old, you can order a recovery disc from Gateway. Using the Recovery disc, you can install Windows and preinstalled software that you had on your computer. Since Gateway has taken over by Acer, you can get the disc from Acer. Please go to the link below, enter the computer's SNID, or serial number and click Submit.
Follow the on screen instructions to purchase the disc.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N