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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34669
Experience:  Over 20 years of consulting to the IT industry
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I loaded an HP update on 9/4/2015. Now I can only operate in

Customer Question

I loaded an HP update on 9/4/2015. Now I can only operate in a safe mode. What might be the problem?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when you try to start the computer normally?

Customer: replied 1 year ago.
When i attemp to start my laptop the screen that shows options to start in different modes appear. I can start the computer in any of the safe modes but the desktop is overcrowded. I can access the enternet and read email but the printer does not operate. Any attempts to start in the normal mode results in the screen without icons just blinking continously. This all started on 9/4/2015 when I allow the computer to receive an upgrade. When I look at my upgrade download for that day I see upgrade on BIOS, C++ etc.
Expert:  Richard replied 1 year ago.

Thank you

Can you start the computer in safe mode, then click start and type in

system restore

press enter

Follow the onscreen steps and perform a system restore from before 9/4/2015

Let this complete and when it has, tell me if it now operates correctly

Let me know the results please.

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