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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 983
Experience:  Networks & Security Engineer
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Having problems with my pc, it's a little slow, watching

Customer Question

having problems with my pc, it's a little slow, watching shows sometimes freezes and says not responding. i've defragged, shut down computer and I'm still having problems. I'm new to the computer world.
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today

I'm sorry about the issue, Please follow the steps below to unfreeze/speed up your computer.

1. Let's end some of the processes, as that can cause the computer to be slow.

Please click Start, then Run.

In the run box, please type msconfig and press enter.
Please click on the Startup tab(Make sure it is the Startup Tab)
Please click Disable All
Click Apply, then OK.

You should be prompted to restart your computer, please do so.

2. Next, you want to run Malwarebytes, a free malware/virus scanner.

Please click https://www.malwarebytes.org/mwb-download

Once you install it, Please Update and then run a Quick Scan and Delete any Malware/Viruses.
It should take 25-35 minutes to complete.

3. Once that is complete, please download Ccleaner, as this will clean temp and cache files from your computer.

Click http://www.filehippo.com/download_ccleaner

Once you run that and delete everything, please let me know if your computer is running faster.

If you have any questions, please reply and I will gladly continue to help.

Thank you

Expert:  Mr.Med replied 1 year ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 1 year ago.

My goal is to provide you with excellent service today.If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.
if you still need help, please reply back to me and i will gladly continue to help you

Thank you

Expert:  Mr.Med replied 1 year ago.

My goal is to provide you with excellent service today, If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.

regards,