How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5165
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

I installed Windows 10 a few days ago. Everything worked

Customer Question

I installed Windows 10 a few days ago. Everything worked fine until this evening when I attempted to open. I received a message "Critical Error" and "Start menu and Cortana aren't working. We'll try to fix it the next time you sign in." I signed out (as directed) at least 10 times with no change. Help! What can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

I am sorry to hear that you are facing problem with your windows 10 Cortana and start menu button not working.

Expert:  Michelle replied 1 year ago.

let me know when you are ready we will follow troubleshooting steps

Expert:  Michelle replied 1 year ago.

If Cortana and Windows menu key is not functioning then you may follow the steps given below

open control panel using this method

press Ctrl Shift and Esc keys together it will launch task manager click on file and select run new task now type in control.exe and hit enter.

Control panel will be launched now on the control panel windows click on the search box and type in recovery and hit search you will see the first icon as recovery click on it, after that you click on the link below on the same window “If you are having problem with your PC, go to settings and try resetting it”.

Now you will see 3 options Reset this PC should be selected by clicking on the Get started button under it.

This will fix your Cortana and windows start menu launch button functions.

Hope this helps.